Frequently Asked Questions

We offer nets and mesh that protect crops against various threats such as birds, insects, sun, wind and rain, providing a sustainable alternative to chemical pesticides.

Yes, Hobio Green nets are suitable for both large and small-scale horticultural applications.

Sustainability is at the heart of Hobio Green, and we are continually working to improve our products and practices.

No, unfortunately Hobio Green does not currently offer custom-made nets.

Placing an order is easy through our webshop. Simply add your chosen products to your basket and complete the checkout process.

Please contact us as soon as possible. Our order processing is highly automated, so orders are packed quickly.

As long as your parcel has not been collected by our delivery partner (before 1:00 PM on working days), we can remove it from the fulfilment process. Please note that amended orders may be dispatched one working day later.
Please contact us by email.

If your order has already been collected by our courier (after 1:00 PM on working days), we can no longer make changes. Please refer to our Returns & Exchanges page for information on returning your order.

Yes. Once your order has been packed and is ready for collection by DPD, you'll receive an email confirming your shipment.

The email includes your DPD tracking number so you can follow your delivery. DPD will also send additional delivery updates.

Please note that once your parcel has been handed to DPD, we cannot control the shipment or guarantee the courier's delivery updates.

We accept:

• Klarna
• Credit Cards
• Debit Cards

For more information, please visit our Payments page.

Yes, invoices are currently sent automatically.

We have a minimum order value of £35.

We apply different delivery charges; the higher the order value, the lower the delivery charge: 

Free delivery on orders over £162 (including VAT).

We dispatch from the Netherlands; VAT and any import duties are charged directly at checkout. This ensures that NO additional charges will be applied by the courier service.

Orders are typically delivered within 3–5 working days.

During busy periods such as Black Friday, Cyber Monday, Banking Holidays and Christmas, deliveries may take slightly longer.

Severe weather conditions may also cause delays with DPD.

Not when placing your order.

However, once your parcel has been dispatched, DPD allows you to choose alternative delivery options such as a pickup point or other delivery preferences.

Please take photos of the parcel as soon as it arrives.

If the contents are also damaged, take clear photos of the damaged items.

Send the photos along with your order number to our customer service team. We'll judge the situation and work with you to find a suitable solution.
Please contact us by email.

The dimensions of every product are listed on the product page, making it easy to determine whether it's suitable for your application.

Most of our nets are UV-resistant. Please refer to the individual product description for details.

As a general rule, our products can be used for several years if they're stored in a dry, dark place after use.

We'll also be publishing additional maintenance tips on our blog.

Yes. Most of our products are designed to last for multiple years (excluding biodegradable products).

To maximise their lifespan, clean them after use and store them in a dry, dark location.

The main difference between our nets is the mesh size, material and type of protection they provide. Choosing the right net depends on what you want to keep out – or what you want to protect your plants from.

Bird nets have relatively large mesh openings. They are designed to stop birds such as pigeons from reaching fruit, vegetables and berries, while still allowing plenty of light, air and rain through.

Butterfly and insect nets have much smaller mesh openings. They create a physical barrier against butterflies and other larger insects, helping to prevent caterpillar damage to crops such as cabbage, broccoli and other brassicas.

Fine-mesh insect screens have an even finer mesh and are intended for smaller insects. These are useful when ordinary insect netting does not provide sufficient protection.

Fruit-fly nets, such as our Suzuki fruit fly netting, are specifically designed to protect fruit from very small fruit flies such as Drosophila suzukii. Because these insects are much smaller than butterflies or birds, the mesh needs to be considerably finer.

Slug netting is designed specifically to create a barrier against slugs and other crawling pests.

Climate nets have a different purpose altogether. Rather than primarily keeping pests out, they help protect plants against cold and wind while creating a more stable growing climate. They are breathable and can be used as an alternative to traditional horticultural fleece.

Hail and wasp protection nets combine physical protection from insects with protection against weather damage such as hail.

In short: the smaller the pest, the finer the mesh needs to be. Always choose the net according to the specific pest or weather condition you want to protect your crop from. Most of our nets are UV-resistant and can be reused for several seasons when cleaned and stored correctly.

Yes. If your purchase doesn't meet your expectations, you can return it in accordance with the conditions outlined on our Returns & Exchanges page.

Products can be returned within 14 days after delivery if they don't meet your expectations.

Please refer to Article 12 of our Terms & Conditions for full warranty information.

Yes. Customers are responsible for the cost of returning products.

No. You can complete your purchase as a guest without creating an account.

You can contact us by:

• Email: info@hobiogreen.co.uk

Visit our blogs for helpful guides, advice and tips on getting the most from your nets.