Contact

Get in Touch

We're here to help. Fill out the form below to reach us

Address

Hobio Green
Morseweg 9
8503 AH Joure
The Netherlands

Phone

+31 85 11 29 001

Business hours

Monday to Friday
From 8 AM to 4 PM

General Questions

Everything you need to know

General Questions

What types of nets does Hobio offer?

We offer nets and mesh that protect crops against various threats such as birds, insects, sun, wind and rain, providing a sustainable alternative to chemical pesticides.

Are Hobio's nets suitable for horticulture?

Yes, Hobio's nets are suitable for both large and small-scale horticultural applications.

How do I find the right net for my garden?

You can use the handy filter system on our website to find exactly which nets are suitable for your specific situation.

Are Hobio's nets sustainable?

Absolutely. Sustainability is at the heart of Hobio, and we are continually working to improve our products and practices.

Does Hobio offer custom-made nets?

No, unfortunately Hobio does not currently offer custom-made nets.

Orders & Payments

How do I place an order?

Placing an order is easy through our webshop. Simply add your chosen products to your basket and complete the checkout process.

Can I change or cancel my order?

Please contact us as soon as possible. Our order processing is highly automated, so orders are packed quickly.

As long as your parcel has not been collected by our delivery partner (before 2:00 PM on working days), we can remove it from the fulfilment process. Please note that amended orders may be dispatched one working day later.

If your order has already been collected by our courier (after 2:00 PM on working days), we can no longer make changes. Please refer to our Returns & Exchanges page for information on returning your order.

Can I track my order?

Yes. Once your order has been packed and is ready for collection by DPD, you'll receive an email confirming your shipment.

The email includes your DPD tracking number so you can follow your delivery. DPD will also send additional delivery updates.

Please note that once your parcel has been handed to DPD, we cannot control the shipment or guarantee the courier's delivery updates.

Which payment methods do you accept?

We accept:

  • iDEAL (Netherlands)
  • Bancontact (Belgium)
  • Mastercard
  • Visa
  • Debit Card

For more information, please visit our Payments page.

Will I receive an invoice?

Invoices are not currently sent automatically.

If you require an invoice for your order, please contact us and we'll be happy to provide one.

Delivery & Shipping

What are your shipping costs?

Our shipping rates are:

  • Free shipping on orders over €75.00
  • €6.95 shipping for orders below €75.00
How long does delivery take?

Orders are typically delivered within 1–3 working days.

During busy periods such as Black Friday, Cyber Monday, Sinterklaas and Christmas, deliveries may take slightly longer.

Severe weather conditions may also cause delays with DPD.

Do you ship to Belgium?

Yes, we deliver to both the Netherlands and Belgium.

Can I choose a specific delivery date?

Not when placing your order.

However, once your parcel has been dispatched, DPD allows you to choose alternative delivery options such as a pickup point or other delivery preferences.

What should I do if my order arrives damaged?

Please take photos of the parcel as soon as it arrives.

If the contents are also damaged, take clear photos of the damaged items.

Send the photos along with your order number to our customer service team. We'll assess the situation and work with you to find a suitable solution.

Product Information

How do I know which size net I need?

The dimensions of every product are listed on the product page, making it easy to determine whether it's suitable for your application.

Are Hobio's nets UV-resistant?

Some of our nets are UV-resistant. Please refer to the individual product description for details.

How should I maintain my nets?

As a general rule, our products can be used for several years if they're stored in a dry, dark place after use.

We'll also be publishing additional maintenance tips on our blog.

Can the nets be used for multiple seasons?

Yes. Most of our products are designed to last for multiple years (excluding biodegradable products).

To maximise their lifespan, clean them after use and store them in a dry, dark location.

What's the difference between the different types of nets?

Each type of net is designed for a specific purpose.

We offer nets that provide protection against birds, insects, sun, wind and rain.

Returns & Warranty

Can I return my product?

Yes. If your purchase doesn't meet your expectations, you can return it in accordance with the conditions outlined on our Returns & Exchanges page.

What is your returns period?

Products can be returned within 14 days if they don't meet your expectations.

What warranty do you offer?

Please refer to Article 12 of our Terms & Conditions for full warranty information.

Do I have to pay for return shipping?

Yes. Customers are responsible for the cost of returning products.

Other Questions

Do I need an account to place an order?

No. You can complete your purchase as a guest without creating an account.

How can I contact customer service?

You can contact us by:

  • Email: hallo@hobio.nl
  • Phone: +31 85 1129001
Where can I learn more about using Hobio's nets?

Visit our blog for helpful guides, advice and tips on getting the most from your nets.