Exchanges & Returns

Exchanges & Returns

Sometimes it happens that the product you ordered does not meet your expectations. In that case, you can return it within 14 days. Below you will find the most frequently asked questions:

How can I return the product?

1. Log in to your account (go to step 6):

2. Didn't create an account? Then click on **Recover password**

3. Enter your email address in the **Email** field and then click **Continue**.

4. Open the email sent from our store in your email account and copy the six-digit verification code included in the email.

5. Go back to the online store and enter a six-digit verification code.

6. Click on the order for which you want to submit the return.

7. If your order contains more than one item, select the items you wish to return.

8. Select a reason for the return and add a comment for the store.

9. Click on**Request return**.

If your return request has been approved and needs to be shipped, you will receive an email from us with shipping instructions. Send the package back to our address within 14 days of notification. Once the product has been returned and we have received it, you will receive a refund. 

What are the costs of returning an item?
That depends on how you return the package. You pay the shipping costs for your return package yourself when dropping it off.

To which address should I send the package?
Hobio Green
Attn: Warehouse
Morseweg 9
8503 AH Joure
The Netherlands

When will I receive the money for the returned product?
As soon as we have received the returned product, you will receive the money (price of the product and original shipping costs) back into your account within 5 days. You are responsible for the return shipping costs.

How can I exchange my product?
If you wish to exchange the product, return it as described above and order the new product in our webshop in the usual way.